Let us help you navigate the rebate program

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🔥 General Heating Questions

1️⃣ "What types of heating systems do you install?"

• "We specialize in installing all-electric heat pumps and dual-fuel  heating systems. We can assess your home's needs and recommend the best  option."

2️⃣ "Can I switch from a gas furnace to a heat pump?"

• "Yes! Many homeowners are switching to heat pumps for efficiency and  rebate opportunities. However, we’ll need to check your home’s  electrical capacity and heat loss to ensure it’s a good fit."

3️⃣ "What’s the difference between a heat pump and a dual-fuel system?"

• "A heat pump runs entirely on electricity, while a dual-fuel system  combines a heat pump with a gas furnace backup. This can be a good  option if your electrical service can’t handle a full heat pump system."

🏠 Home Requirements for a Heat Pump

4️⃣ "What home requirements do I need to install a heat pump?"

• "To install a central heat pump, we need to check your home's heat loss  calculation, ductwork, and electrical panel capacity. We may also need  to upgrade your electrical service if it's below 100 amps."

5️⃣ "I have 100-amp or less, electrical service. Can I install a heat pump?"

• "100 amps is the minimum required. If you go all electric, It will depend on your homes heat  loss. If you have a great heat loss, then 100 amps may be too small, but  if its a small heat loss then chances are it will suffice. 

•        "If your homes heat loss is too large and you don't want to upgrade your service, your only other option is a dual fuel system through the Fortis BC rebate program, for dual fuels require a minimum amount of electricity to operate. 

6️⃣ "How do I know if I need an electrical upgrade?"

• "If your panel doesn’t have space for two double-pole breakers, or if  your home's total electrical load is already high, you may need an  upgrade. We can assess this and guide you through available rebates for  service upgrades."

7️⃣ "Are you licensed to assess my panel?"

• "Yes! we can come assess your electrical needs, or you can send us a picture of your electrical panel, and we can  often tell from that whether a heat pump will work without an upgrade."

📊 Heat Loss Calculation & Home Assessment

8️⃣ "What is a heat loss calculation, and why do I need one?"

• "A heat loss calculation determines how much heat your home loses,  which helps us size your heat pump correctly. It’s also required for  most rebate programs."

9️⃣ "I already have a heat loss report. Can we submit this?"

• "Your heat loss report will need to be calculate by an approved  contractor or home energy assessor. All heat loss calculations need to  be included in the report. Providing an energy efficiency report which  only gives your home an energy rating, is not accepted. Clean BC  requires calculated reports through approved software only.

🔟 "Can you provide a heat loss calculation if I don’t have one?"

• "Yes! there will be a fee for this but we can definitely provide you  with a full heat loss calculation done by our specialist."

💰 Rebates & Financial Assistance

1️⃣1️⃣ "What rebates are available for heat pump installation?"

• "There are two main rebate programs: Clean BC and Fortis BC. Depending  on your income, you could qualify for rebates up to $16,000 with Clean  BC and up to $15,000 through the Fortis BC program."

1️⃣2️⃣ "How much rebate can I get through Clean BC?"

• *"Clean BC offers:
• Level 1: $16,000 rebate
• Level 2: $12,000 rebate
• Level 3: $10,500 rebate
For central systems or mini splits with 3 heads or more,

1️⃣3️⃣ "What rebates are available for dual-fuel systems?"

• *"Fortis BC offers:
• $15,000 rebate if you qualify for their income-qualified program
• $10,000 rebate for non-income-qualified customers
•   $2000 for multi zone mini splits or central heat pumps
•   $1200 for single zone mini splits
For dual fuel systems or , mini split or central systems.

1️⃣4️⃣ "What’s the difference between Clean BC and Fortis BC rebates?"

• "With Clean BC, you only pay the portion that the rebate doesn’t cover,  we collect the rebate. With Fortis BC, you pay the full cost upfront  and get reimbursed after completion, you collect the rebate."

⚡ Electrical Service Upgrades & Costs

1️⃣5️⃣ "I need an electrical upgrade. Are there rebates for that?"

• "Yes! If you qualify for Level 1 Clean BC, you can get a $5,000 rebate  toward an electrical service upgrade, Level 2 gets $3500 and Level 3  gets $1500 ." There are no electrical upgrade rebates through the Fortis BC rebate program.

1️⃣6️⃣ "How much does an electrical upgrade cost?"

• "Upgrades typically cost around $8,000, but if major infrastructure  changes (like transformers or house lines) are needed, it can be even  more."

1️⃣7️⃣ "How long does an electrical upgrade take?"

• "It  depends on the utility company. Fortis BC upgrades can take 90+ days. If  you need a quick solution, a dual-fuel system may be the better  choice."

1️⃣7️⃣ "Are you licensed to do electrical work?"

• "Yes, we have an FSR electrician on staff and we are registered with Technical Safety BC, to pull permits for heating and electrical service upgrades."

📅 Booking & Next Steps

1️⃣8️⃣ "How do I apply for these rebates?"

• "Visit pipeologysolutions.com, Go to the "rebate" tabe on the home page, follow the steps there to check your eligibility and apply."

1️⃣9️⃣ "Can you help me with the rebate application?"

• "Yes! We can guide you through the process and ensure you have the right documents to qualify."

2️⃣0️⃣ "Can I schedule an in-home assessment / site visit?"

• "Yes! We can schedule an assessment. Let us know a date and time that works for you, and we will fit that into our schedule."

2️⃣1️⃣ "How do I book a consultation?"

• "You can call us, email info@pipeologysolutions.com, or visit our  website at pipeologysolutions.com  to schedule an appointment."

📞 Pipeology Solutions - Expanded FAQ

🛠️ Installation & Equipment Questions

1️⃣ "Do you install Senville heat pumps?"

• "Yes, we install Senville heat pumps, as well as customer-purchased  equipment. We provide professional installation and can assist with  permits and additional supplies if needed."

2️⃣ "Can I buy my own heat pump and have you install it?"

• "Yes! We install self-purchased equipment. Please ensure it meets local  regulations and rebate program requirements before purchase."

3️⃣ "How much does installation cost?"

• "Installation rates are based on the number of indoor units (heads), or  if it’s a central system. You can find our detailed pricing on our  website at pipeologysolutions.com."

4️⃣ "Are permits and additional supplies included in the installation price?"

• "No, the base installation price only covers labor per indoor unit.  Permits, additional supplies, and any required fees are billed  separately."

🔧 Service & Repair Rates

5️⃣ "How much does a service call cost?"

• "Our service call rate includes travel time and the first hour on-site.  If additional time or supplies are needed, they will be billed  separately."

6️⃣ "What are your service rates?"

• *"Our rates vary based on location:

• Nelson / Castlegar: $185 + GST

• Trail / Ymir / Winlaw: $235 + GST

• Balfour / Rossland / Salmo / Slocan: $260 + GST

Full details can be found at pipeologysolutions.com."*

7️⃣ "What if my repair takes longer than an hour?"

• "If more time or supplies are required beyond the first hour, they will  be billed separately at our standard hourly rate, all rates for your  area can be found on our website at pipeologysolutions.com." under service rates in the Tabs top right.

🔍 Rebates & Program Assistance

8️⃣ "Can I still qualify for rebates if I buy my own equipment?"
• "Yes, but your heat pump must meet Clean BC and Fortis BC rebate  program standards. We recommend checking before purchase to ensure  eligibility."

9️⃣ "How do I apply for rebates?"
• *"You can visit our rebate information pages:
• Clean BC
• Fortis BC

📅 Booking & Scheduling

1️⃣1️⃣ "How do I book an installation or repair?"
• *"You can book by:
• Calling us at 250.354.8474
• Emailing info@pipeologysolutions.com
• Visiting our website at pipeologysolutions.com

1️⃣2️⃣ "What appointment times are available?"
• "Let us know your preferred time, and we’ll do our best to accommodate you."

💡 Why Choose Pipeology Solutions?

✔ Expert Installations – We install top brands to ensuring proper setup for rebates.
✔ Clear Pricing – No hidden fees. Rates are posted online at pipeologysolutions.com.
✔ Rebate Guidance – We help you navigate Clean BC & Fortis BC rebate programs.
✔ Professional Assessments – We provide heat loss calculations to ensure you get the right system for your home.
✔ Service You Can Trust – Competitive pricing and reliable service in Nelson, Castlegar, Trail, Rossland, and beyond! See less